mikoto Casino & Sportsbook Data Care and User Privacy

This page describes what we collect when you use mikoto and how we keep that data protected while services are available only where local law permits.

We keep the scope narrow and operational so that account setup for sportsbook markets and live-dealer access works as intended. We require minimal information to support deposits, withdrawals and identity checks for payments such as DANA and to reconcile transactions in regions including Jakarta

We explain below the categories of data we process, the third parties who help us, and the practical steps you can take to manage your mikoto account data. We present examples tied to events such as Liga 1 and common local holidays like Idul Fitri so the context for transaction timing is clear.

Our mikoto data details

We collect identity details when you register so we can verify accounts before account-level actions. We collect name, email and date of birth for verification checks where required by local rules.

We collect payment details when you deposit or withdraw so we can settle funds with providers such as DANA, e-wallet, mobile banking, local payment and bank partners. We collect transaction references and the account numbers or virtual account codes you provide to reconcile payments.

We collect device and usage data to maintain session integrity for sportsbook and live-dealer workflows. We collect IP address, device type and basic telemetry to protect account sessions during live blackjack, roulette and baccarat streams.

Our mikoto categories (short list)

• We collect registration data: name, contact, username and password hash.
• We collect verification data: ID documents and selfie image when KYC is required.
• We collect payment data: bank/VA codes, e-wallet identifiers and transaction IDs.
• We collect activity data: login timestamps, game session logs and basic preferences.

We use cookies and similar technologies to keep you logged in and to remember language or odds format preferences for sports and esports markets. We use server logs to detect abuse and to investigate account or payment disputes.

1. We register your account

   We store basic contact details to create a mikoto account and to send verification prompts.

2. We verify payments

   We process deposits with online payment, e-wallet, mobile banking or bank VA systems and keep transaction logs for reconciliation.

3. We manage account activity

   We retain activity logs to resolve disputes related to Liga 1, Piala AFF or other event markets.

Our mikoto policy

We share data with a set of third-party processors to provide payments, identity verification and hosting. We disclose transaction data to payment processors only to the extent needed to complete a deposit or withdrawal.

We transfer limited data to hosting and analytics partners who work under contract and confidentiality obligations. We locate our servers in jurisdictions that support operational continuity and compliance and our servers may sit outside your jurisdiction.

We retain personal data for the length of the contractual relationship and for a reasonable period afterward for audit, dispute resolution and compliance. We delete or anonymise data when retention is no longer necessary under our policies.

Our mikoto user rights and requests

• We allow you to request access to the personal data we hold about your mikoto account.
• We allow you to request correction of inaccurate personal data held on mikoto records.
• We allow you to request deletion where legal and operational constraints permit removal from mikoto systems.

We provide cookie controls in settings so you can manage tracking related to site preferences and security. We use non-essential cookies only with your consent and we note cookie categories in account settings.

We operate a complaints and support channel for payment and account issues and we respond to verified requests for data access or correction. We handle transaction queries that arise around local periods such as Idul Fitri and in regions including Surabaya and Bandung

We encourage contact for questions about this policy. We accept enquiries at our support portal and we verify identity before actioning account-level requests. We review and update this policy as operational or regulatory needs change.

We list contact options on the mikoto support page for account verification and withdrawal questions. We recommend including transaction ID and timestamp when you report a payment issue to speed processing.